Help

Contact Information

If you have additional questions please feel free to contact us:

By Mail

• PO Box 9, Collingwood ON L9Y 3Z4
• info@saundersbook.ca

By Phone

Phone

(705) 445-4777

Fax

(705) 445-9569

Toll Free Phone

(800) 461-9120

Toll Free Fax

(800) 561-1763

Customer Service

Ext 3001

Cataloguing

Ext 3011

General Inquiries

Ext 3001

Accounts Receivable

Ext 3010

Office Hours

Our Office Hours are Monday through Friday 8:30am to 4:30pm ET (Eastern Time).

Live Chat

You can live chat with us for any questions you might have for ordering or how to use the website, simply click on the chat bubble icon on the bottom right corner of the page.

Live chat is available only during office hours (Monday through Friday 8:30am to 4:30pm ET (Eastern Time)).

Using Our Web Site

Login

In order to login into the site you must register first. Please provide us with your postal code and phone number in order to search for your institution. If you cannot find your customer name please contact info@saundersbook.ca to set up a new account for your school.

Your Shopping Cart

Add books to your cart using the quick search, advanced search and the Browse Books page. The cart icon displays order total including the discount and tax. After adding items to your cart, you can proceed to checkout, or you can create a quote that can be added to your shopping cart at anytime with your purchase order or credit card.

Multiple Schools and Libraries

With our new web site, you can now have multiple schools/libraries linked to your account!

To link more school or libraries, go to Your Account page and under Linked Schools and Libraries you can see all the schools currently linked to your account. To add another school click the Link a new School to your account button and follow the instructions to search for the school and add it.

Add whatever you wish to your shopping cart for one school, when you're done, go to your shopping cart and select the school or library that you want to check out or prepare the quote for. All the shipping and billing information we have for that school will be filled out for your convenience.

You also have the ability to carbon copy order receipts and quotes emails to another email if needed under CC Email in the Your Account page.

Password Recovery

Click Forgot Password and enter your email address. Check your email inbox and you'll be sent a link to reset the password for your account.

Compatibility

The Saunders Book Company web site is fully responsive and will work on all devices of any screen size. The web site works best in browsers: Safari, Chrome, Firefox, and Microsoft Edge.

Feedback

We strive to design our web site for the best simplicity and clarity around the purchasing features and functionalities we offer, and we would be happy to receive any suggestions or feedback you might have to improve it.

If you have any suggestions on how we can improve our web site, or if there is a feature you would like to see, please feel free to get in touch with us at info@saundersbook.ca.

Cataloguing

We provide card kits, MARC records and full processing. You can add cataloguing options to your order in your Shopping Cart page.

Downloadable MARC records are now free of charge. Upon processing of your order a link will be emailed to you to download your file to import into your library automation software. Any additional components ordered will be sent with your order.

Instructions

You can order Cataloguing when you checkout or create a quote by using the Add Cataloguing for Cart button. If we do not have your specifications on file, please fax or e-mail us the form below.

If you are having trouble seeing the PDF file below, please click here to access the file directly.

The Dewey System

Site Terms

Currency

All prices are in Canadian dollars.

Discounts

All books have been discounted 20% off of the CDN list price.. Additional discounts will be applied to the list price based on the total value of your order. Orders over $500 will receive a 25% discount and orders over $1000 will receive a 30% discount. Discount apply to books only and exclude ebooks and Benchmark Education products.

Contract customers receive their discount automatically. Sign in to your account to see up to date pricing or contact us for further details.

Ordering

To place your order complete the checkout process on the website, email your order to orders@saundersbook.ca or contact us 800-461-9120.

Out of Stock

Items that have a status of ‘Available’ are in stock and will ship from our warehouse within five days. Items that have a status of ‘Will Ship 4-6 Weeks’ will be ordered from the publisher and will arrive within 4-6 weeks. Items that have a status of ‘Out of Print’ are no longer available and will be cancelled off of your order.

Terms

Net 30 days.

Visa and MasterCard

You may use your Visa or MasterCard number to order books personally or for your school or library.

Shipping

Free shipping for orders over $300.00, orders under $300.00 will be subject to an 8% or $15.00 minimum fee.

Delivery

We carry a large inventory and promise high fill rates.

Return Policy

Returns are accepted under the following conditions:

• Books are not stamped or marked.
• Books are in re-saleable condition, with no stickers on books.
• Books were purchased not more than 1 year from date of return.
• Purchasing invoice number must be referenced.
• Request for return authorization is required.
• Damages or short shipments must be reported within 30 days of receipt.

Privacy Policy

Saunders Book Company knows how important your privacy is to you. Our relationship with you is founded on trust and we are committed to maintaining that trust.

For these reasons, we have created the following privacy policy (the "Privacy Policy"). It confirms our dedication to protecting your privacy and maintaining the trust you have placed in Saunders Book Company. This Privacy Policy is your assurance that the Management, Sales, Accounting, Warehouse and other employees of Saunders Book Company and its subsidiaries and affiliates will maintain the confidentiality and privacy of any personal information that you have entrusted to us.

From January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act, and the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. The Act gives you rights concerning the privacy of your personal information.

Personal Information we Collect

Actually, very little. Most of the information we collect relates to institutions to which we market our products and services. In most cases, our customers and clientele are identified to us only with publicly available business-related addresses and other associated information. In the rare case where personal information has been volunteered to us by an individual, we may use that information for the proper operation of Saunders Book Company, including but not limited to record keeping, statistics, accounting, customer newsletters, and maintaining internal communications.

Use and Retention of Your Information

Saunders Book Company does not use personal information for purposes other than those for which it was originally collected. We retain personal information only for as long as it is needed and only for the fulfillment of the purposes for which it was originally collected.

Disclosure of your Personal Information

Saunders Book Company does not trade, sell, or otherwise disclose its customer lists or any other personal information to third parties. Third parties engaged to provide services to Saunders Book Company (such as accounting or information technology ("IT") firms or printing companies) may periodically have access to your personal information. Saunders Book Company only engages the services of such third parties which themselves have a privacy policy which adheres to the provisions of the Personal Information Protection and Electronic Documents Act, and the Canadian Standards Association Model Code for the Protection of Personal Information.

Is My Personal Information Secure?

Saunders Book Company takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access or unauthorized disclosure. Among the steps taken to protect your information are:

• premises security;
• shredding of discarded information;
• locked file cabinets;
• internal password and security policies which ensure that only authorized staff can access your personal information; and
• contractually obligating our employees to maintain the confidentiality of our customer lists.

Access to Your Personal Information

You may ask for access to any personal information we hold about you.

Communicating with Us

You should be aware that email is not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information.

Changes to this Privacy Policy

Since Saunders Book Company regularly review all of their policies and procedures, we may change our Privacy Policy from time to time. An up-to-date copy of this Policy can be found on our Company Web site at www.saundersbooks.ca.

Employment Inquiries

If you apply to Saunders Book Company for a job, we need to consider your personal information, as part of our review process. We normally retain information from candidates after a decision has been made, unless you ask us not to retain the information. If we offer you a job, which you accept, the information will be retained in accordance with our privacy procedures for employee records.

Requests for Access

Our organization has designated an official who is responsible for receiving and responding to all information requests regarding our Privacy Policy or about your personal information under our care and control. If you have any questions, or wish to access your personal information, please contact our official, Judy Purdy.

Legal Terms

Copyright and Limitations on Use

Copyright Saunders Office and School Supplies Ltd.

Terms and Conditions

The information available on saundersbook.ca is the property of Saunders Office and School Supplies Ltd. or its licensors and is protected by copyright and other intellectual property laws. This site contains copyrighted material, trademarks and other proprietary information, including without limitation, text, software, photographs, graphics, trademarks, service marks, logos and designs (the "Content"), and such Content is protected under Canadian Copyright laws, Canadian Trademark laws as well as international copyright and trademark laws and treaties.

The subscribing institutes ("Customer") and their authorized users, may make a single print, non-electronic copy of a permitted portion of the content for personal, school or classroom use for educational purposes only. Except as expressly provided for in the foregoing sentence, you may not modify, publish, transmit (including, but not limited to, by way of e-mail, facsimile or other electronic means), display, participate in the transfer or sale of, create derivative works based on, or in any other way exploit any of the Content, in whole or in part without the prior written consent of Saunders Office and School Supplies Ltd. and (if applicable) its licensor.

In the event of any permitted copying, redistribution or publication of the Content, such use shall be for personal, school or classroom, non-commercial education use only and no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. Nothing contained herein shall be construed as granting the subscribing institute and its authorized users or any third party any interest in or to the Content. All rights in and to the Content are expressly reserved by Saunders Office and School Ltd. and their respective licensor.

Disclaimer of Warranties and Liability

SAUNDERS OFFICE AND SCHOOL SUPPLIES LTD. AND ITS AFFILIATES, AGENTS AND LICENSORS DISCLAIM ALL WARRANTIES AND CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENTNESS, NONINFINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THE SERVICE, OR THE SITE ITSELF. NEITHER SAUNDERS OFFICE AND SCHOOL SUPPLIES LTD. NOR ANY OF ITS AFFILIATES, AGENTS OR LICENSORS SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY CAUSED IN WHOLE OR PART BY ITS NEGLIGENCE OR CONTINGENCIES BEYOND ITS CONTROL IN PROCURING, COMPILING, INTERPRETING, REPORTING OR DELIVERY THE SERVICE AND ANY NEWS AND INFORMATION THROUGH THE SITE. IN NO EVENT WILL SAUNDERS OFFICE AND SCHOOL SUPPLIES LTD., ITS AFFILIATES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR USE OF THIS SITE, ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON SUCH NEWS AND INFORMATION OR FOR ANY CONSEQUENTIAL, SPECIAL OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This agreement is subject to change at any time. An updated Agreement will be posted to this site.